Privacy Policy

1. What Is Personal Information?

"Personal information" means information or an opinion about an identified individual or an individual who is reasonably identifiable.

 

2. The Types of Personal Information We Collect

We may collect personal information including:

• Name

• Email address

• Phone number

• Company name and job title

• Billing and payment information (if applicable)

• Information submitted through forms or enquiries

• Communications with us (emails, calls, messages)

• Information required to provide our services

 

If you are a client, we may also collect information necessary to deliver our Virtual and Fractional CMO services, marketing projects, and training programs.

 

3. How We Collect Personal Information

We collect personal information in several ways, including:

 

Directly from you

When you:

• Complete forms on our website

• Contact us by phone, email, or online

• Subscribe to our communications

• Request proposals or services

• Engage us as a client

 

Automatically through technology

When you visit our website, we may collect technical information such as:

• IP address

• Browser type

• Device information

• Pages viewed

• Referring website

• Approximate location

• Usage behaviour

 

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve functionality, analyse traffic, and support marketing activities. These may include:

• Essential cookies for website operation

• Analytics cookies (e.g., Google Analytics)

• Advertising cookies (e.g., Google Ads, Meta Pixel)

• Performance and optimisation tools

 

You can manage cookies through your browser settings. Disabling cookies may affect website functionality.

 

5. Why We Collect Personal Information

We collect personal information for purposes including:

• Responding to enquiries

• Providing and managing our services

• Communicating with clients and prospects

• Marketing and business development

• Improving website performance and user experience

• Analysing usage trends

• Meeting legal and regulatory obligations

 

If you choose not to provide requested information, we may be unable to provide certain services or respond effectively to your enquiry.

 

6. Marketing Communications

We may use your information to send updates, insights, or promotional materials if you have consented or where permitted by law.

 

You can opt out at any time by:

• Clicking the unsubscribe link in any of our communications

• Contacting us directly using the details below

 

7. Disclosure of Personal Information

We may disclose personal information to:

• Service providers assisting with our operations

• IT, hosting, and cloud providers

• Analytics and advertising platforms

• CRM and marketing automation providers

• Professional advisers

• Regulatory authorities when required by law

 

We do not sell personal information.

 

8. Overseas Disclosure

Some service providers we use store or process data outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure recipients handle it in accordance with Australian privacy laws or comparable standards. However, overseas recipients may be subject to different privacy regimes.

 

9. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures may include:

• Secure servers and hosting

• Access controls

• Encryption where appropriate

• Staff confidentiality obligations

 

Despite these measures, no internet transmission is completely secure.

 

10. Access and Correction

You may request access to personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated. Requests can be made using the contact details below. We will respond within a reasonable period and may require verification of identity.

 

11. Anonymity and Pseudonymity

Where practicable, you may interact with us anonymously or using a pseudonym (for example, browsing our website without submitting personal information). However, we may require identifying information to provide services or respond to enquiries.

 

12. Retention of Personal Information

We retain personal information only as long as necessary for the purposes described in this policy or as required by law. When no longer required, information is securely destroyed or de-identified where practicable.

 

13. Notifiable Data Breaches

In the event of a data breach likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

 

14. Links to Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

 

15. How to Make a Privacy Complaint

If you believe we have breached your privacy rights, you may lodge a complaint by contacting us using the details below. Please include sufficient details about the issue so we can investigate.

 

We will:

• Acknowledge your complaint promptly

• Investigate the matter

• Respond within a reasonable timeframe

 

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au

Phone: 1300 363 992

 

16. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website. Continued use of our website following any changes constitutes acceptance of the updated policy.

 

17. Contact Us

For privacy enquiries, access requests, or complaints, please contact:

 

Milvanta

Website: https://www.milvanta.com.au

Email: hello@milvanta.com.au